Bank customers disgusted after branch closes

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Bank customers face a four-mile trek after a banking group announced it is to close its Linlithgow branch later this year.

TSB wrote to clients this week informing them that the branch at The Vennel in the High Street would be closing in July.

It’s the second bank to shut in the town after the Clydesdale Bank moved out in June 2012.

Residents have criticised the closure decision, saying that online and mobile banking was killing high street branches.

Jeanette Black (74), of Braehead Drive, and a customer for 60 years with TSB, said: “I am disgusted and feel let down. I’ve been with that bank since I was 14 years old. They are not catering for the older generation who are perhaps not quite as tech savvy as the rest.

“My family were shop owners in Linlithgow since 1948. Sam Doak, my dad, had a newsagent then licensed grocers. At one time the TSB was next door to his shop where I worked, so a lot of years have been invested in that bank.”

TSB said it was reacting to changing consumer habits, with a 26 per cent increase in online and mobile banking over the past year and a ten per cent drop in over-the-counter transactions.

The letter said customers should use branches at 20-22 South Street in Bo’ness – around four miles away – or the branch at La Porte Precinct, Grangemouth, nearly eight miles away.

Jeanette added: “I’m still able to drive but I’ve seen elderly folk in there sorting their pension who get the bus and now face a tough situation. I want to stay local but I’m just not sure where I’m going to go yet.”

The bank said it had “looked carefully” at how the branch was used before taking the decision to close .

It said: “I hope this does not inconvenience you and of course you’ll still be able to use any branch.”

TSB has said there will be no job losses.