IT IS hoped that Torphichen’s temperamental relationship with its water supply will soon to come to an end.
A public meeting with Scottish Water was held last week to explain the work that has been done locally to upgrade pipelines over the past 18 months. The water authority apologised to locals after they complained about the poor standard of customer service.
Resident John Mckenzie said: “I can only hope both Scottish Water and the Scottish Government can learn from the mistakes they have made in our community and that it doesn’t happen anywhere else in Scotland.”
But he added that the water authority had compensated over 200 homes with a refund of water charges, ranging from £140 to £270, and also promised to replace the ancient pipeline in the village.
A Scottish Water spokesperson said: “Our Regional Communities manager and representatives were on hand to apologise for the unplanned interruptions over the past year and to demonstrate the root cause of the problem. We confirmed that Scottish Water would be upgrading the water main network in the village within the current financial year and we would write to our customers when we have confirmed a start date and hold another drop in event.”