Bield aiming to engage with patients

Tenants at Bield developments in Linlithgow, Winchburgh and Bo’ness are being promised a greater role in the running of the organisation thanks to the creation of new 
‘people power’ forums and a national improvement group.

Following an initial trial period, Let’s Meet, an innovative meeting structure, will be rolled out across the 23 local authorities in which Bield operates, to provide a relaxed and open environment where tenants can raise issues important to them with the organisation.

Starting today (Friday) the sessions will move away from the more 
traditional methods of how meetings were held to give tenants the chance to 
tailor the local agenda.

Chris McShane, Tenant Engagement Officer at Bield, said: “Let’s Meet is specifically designed to enhance our approach to consultation and engagement, ensuring stronger communication between Bield and our tenants.

“This change in how meetings are held will help us continue to allow tenants in West Lothian to play a central role in the day to day running of the development and the feedback we provide afterwards will assure them that we are taking on board their opinions.”

Along with the introduction of ‘Let’s Meet’, Bield has strengthened engagement further at a national level with the creation of the Bield Improvement Group (BIG). This is a core group of 25 tenants who will be responsible for reviewing how Bield is performing, ensuring tenant’s views are heard at the highest level.

Formed and shaped after 12 months of consultation work, the BIG will look in detail at key areas of Bield’s service and put forward reports and recommendations to the Performance & Audit Committee and the Board.

Chris McShane added: “We are proud to get the BIG up and running, particularly as it’s one that tenants have helped design themselves. The group will have genuine power to review areas of Bield’s performance and deliver their findings to the Board.”

“With the introduction of BIG and the ‘Let’s Meet’ sessions, we are taking significant steps forward in our ongoing tenant engagement programme which will benefit both tenants in West Lothian and Bield in the longer term. We are excited to see how the group will progress over the coming months.”

“As part of Bield’s ‘Free to Be’ ethos we want tenants to be able to affect what goes on at the place they call home and with their landlord and we believe this is so important for their happiness and general wellbeing.”

Bield is a registered charity which grew from humble beginnings, starting out with one housing development in Bo’ness and growing into a wide range of housing and services for around 20,000 older people across 23 local authority areas.